Korvus Agency

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Terms and conditions

Date updated: 01-03-2026

1. Introduction

Welcome to Korvus Agency. These Terms of Service ("Terms") govern the relationship between Korvus Agency ("Agency," "we," "us," or "our") and the client ("Client," "you," or "your"). By signing a Service Agreement or paying an invoice, you agree to be bound by these Terms.

2. Scope of Work

The Agency provides website design, SEO, lead generation, and digital marketing services specifically for home service businesses (e.g., Roofing, HVAC, Plumbing). The specific deliverables, timelines, and milestones will be detailed in a separate Statement of Work (SOW) or Proposal. Any services not explicitly listed in the SOW are considered out of scope.

3. Client Responsibilities

To ensure the success of your project, the Client agrees to:

Provide all requested materials, content, and feedback within seven business days of each request.
Maintain consistent communication throughout the project.
Act in good faith and not intentionally cause unreasonable delays.
Supply high-resolution logos, brand assets, and project-specific content (images/text) in a timely manner.
Appoint a primary point of contact for approvals.
Accuracy of Information: The Client is responsible for the accuracy of all technical information provided regarding their trade services.

Provide all requested materials, content, and feedback within seven business days of each request.
Maintain consistent communication throughout the project.
Act in good faith and not intentionally cause unreasonable delays.
Supply high-resolution logos, brand assets, and project-specific content (images/text) in a timely manner.
Appoint a primary point of contact for approvals.
Accuracy of Information: The Client is responsible for the accuracy of all technical information provided regarding their trade services.

If the client:

Fails to respond or participate actively for 14 consecutive days, or
Delays the project intentionally or through neglect,
The money-back guarantee becomes null and void, and the client will remain responsible for all fees incurred up to that point.

If the client:

Fails to respond or participate actively for 14 consecutive days, or
Delays the project intentionally or through neglect,
The money-back guarantee becomes null and void, and the client will remain responsible for all fees incurred up to that point.

4. Refund & Cancellation Policy

At Korvus Agency, we are committed to delivering high-quality services and ensuring client satisfaction. To maintain fairness and transparency, we have outlined our refund and cancellation policy below.

1. Website Development Services

Design Phase Refunds: Clients may request a refund only during the design phase of a website development project. Once the client has approved the design and we have entered the development phase, no refunds will be issued under any circumstances.
Development Phase: By proceeding past the design approval, the client acknowledges and agrees that the project is non-refundable due to the time, resources, and custom work involved.

1. Website Development Services

Design Phase Refunds: Clients may request a refund only during the design phase of a website development project. Once the client has approved the design and we have entered the development phase, no refunds will be issued under any circumstances.
Development Phase: By proceeding past the design approval, the client acknowledges and agrees that the project is non-refundable due to the time, resources, and custom work involved.

2. SEO & Marketing Related Services

SEO, advertising, and marketing-related services are non-refundable once the service period has started.
Clients may cancel these services by providing a written notice at least 30 days in advance. The service will continue until the end of the current billing cycle, and no further charges will apply after the 30-day notice period.
No partial refunds will be issued for unused time or paused campaigns during an active billing cycle.

2. SEO & Marketing Related Services

SEO, advertising, and marketing-related services are non-refundable once the service period has started.
Clients may cancel these services by providing a written notice at least 30 days in advance. The service will continue until the end of the current billing cycle, and no further charges will apply after the 30-day notice period.
No partial refunds will be issued for unused time or paused campaigns during an active billing cycle.

3. Exceptions

We reserve the right to make exceptions in rare cases where we determine a refund is warranted, but this is done entirely at our discretion.

3. Exceptions

We reserve the right to make exceptions in rare cases where we determine a refund is warranted, but this is done entirely at our discretion.

5. Cancellation Policy for Marketing Packages

All marketing packages require a minimum of 30 days’ written notice for cancellation. Notice must be submitted via email to your account manager or our support team.

Please note that cancellations received with less than 30 days’ notice will result in continued billing for the following billing cycle.

6. Scope Changes & Additional Work

Only the work outlined in the agreed proposal is included in your project.
Changes, revisions beyond the specified rounds, or feature requests not included in the original proposal will be treated as additional work.
Additional work will be billed at $25/hour unless otherwise agreed.

Only the work outlined in the agreed proposal is included in your project.
Changes, revisions beyond the specified rounds, or feature requests not included in the original proposal will be treated as additional work.
Additional work will be billed at $25/hour unless otherwise agreed.

7. Payment Terms

By making payment, you automatically accept these Terms & Conditions.
A deposit is required as outlined in your proposal or invoice.
Payment schedules and milestones will be defined in your agreement.
All payments are non-refundable after the refundable phase ends (see Section 4).
Invoices not paid by the due date will incur a 1.5% monthly late fee (18% annualized) or the maximum permitted by law, whichever is lower.
A 7-day grace period applies before late fees are charged.
If payment remains unpaid for more than 30 days, King Contractor Agency reserves the right to suspend work until the outstanding balance is settled.
Accounts that remain unpaid after 60 days may be sent to collections or pursued through legal action. The client is responsible for any collection costs and legal fees incurred.
Outstanding balances are due regardless of project delays caused by the client.
Once the website is completed and live, a recurring hosting fee of $99 per month will be automatically invoiced and is due monthly unless otherwise specified.

By making payment, you automatically accept these Terms & Conditions.
A deposit is required as outlined in your proposal or invoice.
Payment schedules and milestones will be defined in your agreement.
All payments are non-refundable after the refundable phase ends (see Section 4).
Invoices not paid by the due date will incur a 1.5% monthly late fee (18% annualized) or the maximum permitted by law, whichever is lower.
A 7-day grace period applies before late fees are charged.
If payment remains unpaid for more than 30 days, King Contractor Agency reserves the right to suspend work until the outstanding balance is settled.
Accounts that remain unpaid after 60 days may be sent to collections or pursued through legal action. The client is responsible for any collection costs and legal fees incurred.
Outstanding balances are due regardless of project delays caused by the client.
Once the website is completed and live, a recurring hosting fee of $99 per month will be automatically invoiced and is due monthly unless otherwise specified.

8. Revisions

Each project includes up to 3 rounds of revisions unless stated otherwise.
Additional revisions will be billed hourly or flat, as agreed.
Revision rounds apply only before the Design Approval Document is signed.

Each project includes up to 3 rounds of revisions unless stated otherwise.
Additional revisions will be billed hourly or flat, as agreed.
Revision rounds apply only before the Design Approval Document is signed.

9. Termination

Either party may terminate the project in writing. Upon termination:

Refunds will only be issued according to Section 4.
The client remains responsible for all work completed to date.
Abandoned projects (as defined in Section 3.2) are non-refundable.

Either party may terminate the project in writing. Upon termination:

Refunds will only be issued according to Section 4.
The client remains responsible for all work completed to date.
Abandoned projects (as defined in Section 3.2) are non-refundable.

10. Ownership and Intellectual Property

Ownership of all final deliverables transfers to the client upon full payment.
Until full payment is received, all project assets remain the intellectual property of Korvus Agency.

Ownership of all final deliverables transfers to the client upon full payment.
Until full payment is received, all project assets remain the intellectual property of Korvus Agency.

11. Limitation of Liability

Korvus agency is not liable for:

Loss of revenue or data due to third-party outages (hosting, Google, etc.)
Fluctuations in search engine rankings (SEO).
Delays caused by client non-responsiveness.
Loss of profits, business interruptions, or indirect damages.
Outcomes resulting from incomplete, inaccurate, or delayed client input.
The Client’s failure to close leads provided through marketing efforts.
Total liability is limited to the amount paid by the Client to the Agency in the 3 months preceding the claim.

Korvus agency is not liable for:

Loss of revenue or data due to third-party outages (hosting, Google, etc.)
Fluctuations in search engine rankings (SEO).
Delays caused by client non-responsiveness.
Loss of profits, business interruptions, or indirect damages.
Outcomes resulting from incomplete, inaccurate, or delayed client input.
The Client’s failure to close leads provided through marketing efforts.
Total liability is limited to the amount paid by the Client to the Agency in the 3 months preceding the claim.

12. Confidentiality

Both parties agree to keep trade secrets, client lists, and proprietary business strategies confidential during and after the term of service.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Wyoming in which Korvus Agency is registered. Any disputes shall be resolved in the courts of that jurisdiction.

By proceeding with payment or engaging with Korvus Agency, you confirm your acceptance of these Terms & Conditions.